Terms and conditions of entry
All entry pass holders to He Puna Taimoana (Facility) are subject to the following Terms and Conditions and by purchasing one or more entry passes you confirm that you accept these Terms and Conditions.
In these Terms and Conditions we have used “we”, “us”, and “our” to refer to Christchurch City Council as the Facility operator and “you” to refer to the holder of an entry pass to the Facility.
We want everyone to enjoy their time at the Facility. Our Terms and Conditions of entry exist to keep everyone safe. We reserve our right to vary these Terms and Conditions at any time and you shall be bound by such variation.
- Use of Facility
- All persons entering the Facility must present a valid entry pass on arrival.
In the interest of public health, please do not enter the water if you or your child has open sores or wounds, or has had diarrhoea or vomiting in the last two weeks.
We reserve the right to refuse entry to the Facility to any person.
You must not carry out any offensive, threatening, inappropriate, dangerous or illegal activities at the Facility, and you must comply at all times when at the Facility with our health and safety requirements, including those directed to your own health and safety. Our decision as to what constitutes offensive, threatening, inappropriate or dangerous activity is at our sole discretion and will be final and binding.
Photography is not allowed in the changing areas and you agree to immediately cease any photography at the Facility when asked by us.
Alcoholic beverages must not be taken into the Facility and anyone deemed to be under the influence of alcohol and/or drugs will not be allowed entry or shall be asked to immediately leave the Facility.
This is a smoke free Facility. Smoking is not permitted at any time.
No glass is permitted at any time.
To maintain safety and hygiene, swimmers must wear clean and appropriate swimwear that does not make it harder to swim. No clothing items must be worn in the pool.
Provided we act with reasonable care and skill, we will not be liable to you for any direct, indirect or consequential injury, loss or damage suffered by you or to your property whatsoever in connection with your use of the Facility.
In the event we are liable to you for any reason, our liability to you is limited to a maximum amount equal to the value of your entry pass.
Personal injury in New Zealand is covered by the Accident Compensation Act 2001
You indemnify us in respect of all costs (including legal costs), losses, damage and expenses suffered or incurred by us and any other person claiming through us as a direct or indirect consequence of any unlawful, negligent, tortuous, criminal, reckless or dishonest errors, acts or omission of you in relation to your use of the Facility and exercise of your rights under these Terms and Conditions.
- Supervision of Children
- Children under the age of 14 must be accompanied by a responsible caregiver over 16 years in order to enter and use the Facility.
Children under the age of 8 must be actively supervised by a responsible caregiver aged 16 years or older. Active supervision means watching your child at all times and being able to provide immediate assistance.
Children under the age of 5 must be within arm’s reach of a responsible caregiver aged 16 years or older at all times. There shall be no more than 2 children under the age of 5 years under the care of each or any single adult/caregiver that is over the age of 16 years.
An approved swimming nappy must be worn by children aged 3 years and under and those recently toilet trained when using the pools. These can be purchased from reception.
Terms and conditions of purchaseAll transactions are conducted in New Zealand Dollars (NZD).
- Entry Passes
All persons entering the Facility must present a valid entry pass upon arrival. Your entry pass will specify a time of entry to the Facility.
The following entry passes are available to purchase online:
One single entry pass: entitles the named ticketholder entry to the Facility on a single occasion during the timeframe as indicated on the entry pass.
Same day return pass: entitles the named ticketholder to unlimited entry to the Facility on the same day. Same day return passes are non-transferrable to third parties and may only be used by the named ticketholder.
Two day return pass: entitles the named ticketholder to unlimited entry to the Facility over two consecutive days. Two day return passes are non-transferrable to third parties and may only be used by the named ticketholder.
Family or small group pass: entitles entry to the Facility for 2 adults and 2 children or 1 adult and 3 children.
Multi visit pass: entitles the bearer to enter the Facility for the number of visits purchased. Mutli visit passes may be used to allow entry for more than one person and are valid for one year from the date of purchase. Groups may purchase a multi visit pass to receive discounted entry.
Where entry prices vary according to age, the following provisions apply:
A person of 16 years or older is classed as an adult;
A person aged 4 to 15 years is classed as a child;
A person aged 3 years and under is classed as a pre-schooler
The following valid cards allow the bearer to receive concession rates.
· CanDo cards (16-18 years of age)
· KiwiAble Leisure card
· Community Services card
· NZ Supergold card (seniors 65+)
Christchurch residents who live within the Christchurch City Council boundaries are eligible to sign up for a resident’s card to receive discounted entry rates. To be eligible for a resident’s card, the registration form must be filled in and proof of residency shown (rates invoice, tenancy agreement, utility bill, library card or Recreation & Sport Centre Membership card) and card terms and conditions agreed to.
Free entry is available to carers of eligible KiwiAble card holders.
Pre-booked entry passes entitle the named ticketholder access to the Facility at the allocated entry time as indicated on their ticket. Pre-booked entry pass ticketholders will be given 30 minutes leeway either side of the allocated entry time specified on their ticket to enter the Facility. Pre booked entry pass ticketholders who miss their allocated entry time as specified on their ticket are not guaranteed entry.
A Member who holds a valid Membership or a holder of a Multi visit pass to the Facility may secure an allocated entry time to the Facility by making a phone booking in advance, subject to availability. If a Member or Multi visit pass holder does not make a phone booking they will be granted entry to the Facility by us providing the Facility is not at full capacity. If the Facility is at full capacity, we reserve the right to allow entrance on a one-in one-out basis, at our sole discretion.
Gift Vouchers are non-refundable and will not be replaced if lost.
From time to time, we may offer special promotions. Promotions will be subject to availability and promotional terms and conditions.
- Cancellations & Refunds
Refunds will only be granted when we receive notification of cancellation at least 24 hours prior to the time of visit made for the booking.
If notification is received within 24 hours, bookings may be rescheduled at a later date within 12 months of the original booking time.
No refunds will be provided for cancellations made after the booking time displayed on the entry pass.
Entry passes purchased via 3rd party partners will need to check with them as the 3rd party partner's Cancellation policy takes precedence.
From time to time, we may have to or choose to close parts of the Facility for repairs, general maintenance, refurbishment or health and safety emergencies. If such closure impacts your booking, we may provide, at our sole discretion, a voucher or credit for any such period.
We shall not be liable for any loss you may suffer for any closure of the Facility if the cause of closure is beyond our control.
Christchurch resident card terms and conditions
- Christchurch residents who live within the Christchurch City Council boundaries are eligible to sign up for a resident’s card to receive discounted entry rates.
- The Resident’s Card discount offers the person(s) named on the registration form discount on standard pool entry fees at He Puna Taimoana only.
- To be eligible for a Resident’s Card, the registration form must be filled in and proof of residency shown (rates invoice, tenancy agreement, utility bill, library card or Recreation & Sport Centre Membership card) and card terms and conditions agreed to.
- Christchurch residents are required to show proof of discount eligibility once a year.
- For all admissions you are required to swipe your Resident Card at the customer experience desk.
- You may not transfer your Resident Card to any other person(s) not specified on the registration form.
- If you misplace your card, you can be issued with a new one at a fee.
- We may, at any time by notice in writing to your last known address, by email or text, immediately suspend your Resident Card and exclude you from the Facility for a period of time which we in our discretion consider reasonable, if you breach any term of this Agreement, including without limitation:
- a) Breaching the Conditions of Use, or any other rules and conditions or lawful and reasonable direction we give you; or
- b) Carrying out any offensive, threatening, inappropriate, dangerous or illegal activity at the Facility.
By completing a Resident Card registration form you are providing personal information about yourself. You agree that we may collect and use that information for the purposes of, account administration and marketing. You have a right to see and ask for correction of any of your personal information.